Research Library

Originally Published as META Group Deltas:

• Creating the Foolproof CRM Business Plan
• CRM Update: Part 1-- Back to Basics
• CRM Update: Part 2 -- The Four Trends that Really Matter

 

Customers Incorporated Research and White Papers:

• Achieving Sales Effectiveness with Sales Work Flow Management
• The Evolution of Internet Marketing: From Silo’ed to Integrated Cross-Channel Marketing
• Making the Customer the Design Point with C-Business
• Sell Your Sales Force on the Importance of Sharing Information

 

Event Presentations:

• Right-Time CRM